UnHacked - Cybersecurity Made Simple for Small Businesses

Justin Shelley (00:15)
Guys, I should have had record going before I hit the music because ⁓ anyways, guys, welcome to episode 90. Yes, sentence is still spelled wrong. sentence. And I've found myself spelling that wrong in other places now that I know. So it's not a typo. It's not the first time I did it. It's just something wrong right up in here where I haven't selled sentence wrong my entire life. So Exactly. I know because yeah.

Bryan Lachapelle (00:23)
So that

Mario Zaki (00:23)
sentence.

Bryan Lachapelle (00:35)
You

Joshua Holloway (00:38)
And we're doing episode ninety again. Because last last week we're it was ninety.

Justin Shelley (00:45)
Because reasons, go back and listen. If you weren't there, you won't get it. Inside joke. Better be here every week, bitches. All right, guys, we are going to continue our ongoing ⁓ series, mini-series on AI. Although I have a sneaky feeling we'll be talking about AI again. and today, you know, we've we've mentioned before that ⁓ you can customize chat and there's some stuff we're gonna review on that. But now we're gonna dig in a little bit deeper and we're gonna talk about integration. So

Before we go there, let's start with our introductions. I'm Justin Shelley, CEO of Phoenix IT Advisors. Yeah, I help people use technology and now AI to make more money. And then protect that money from the Russian hackers, the government fines and penalties, and then them greedy attorneys who will come and sue your ass if you get breached. It's guys, it's a it's a war zone out there nonstop, and ⁓ I'm here to protect you from that war.

⁓ that's it. That's what I got for an introduction. We're gonna go, let's see. I know I had Josh first and then Brian first. So Mario, I think you're up to go first this week. Who are you? What do you do and who do you do it for?

Mario Zaki (01:50)
Yeah, Mario Zaki, CEO of Mastek IT, located in New Jersey, servicing the New York, New Jersey area. 22 years this week actually was our anniversary. And we do pretty much everything Justin just said, but we widen our range. We don't stick to those fucking Russians. We protect you from everybody and including new AI agents that are coming after you as well.

Justin Shelley (02:19)
E yeah, that's a good one. That's a good point. Brian, what do you got for us?

Bryan Lachapelle (02:24)
Ryan Lashapel with B4 Networks based in beautiful Niagara, Ontario, Canada. And we help business owners remove the headaches and frustrations that come with dealing with all of those technologies you're talking about. So I do more than the two of you combined.

Justin Shelley (02:39)
Damn, we're throwing down today. Josh beat that beat that, Josh!

Mario Zaki (02:40)
Alright, Josh. Yeah,

go ahead. Just stay all of the above.

Joshua Holloway (02:44)
I got this one. Yeah. Seventh EI

technologies, Joshua Holloway, the CEO and Ditto. No, I'm just kidding. Hey, so you know, we're an AI centric ⁓ MSP. I would like to think we're one of the first, but we're human-led because we're compli compliance led and we're working with businesses that have compliances wrapped around them, and we're trying to figure out how do we get their technology to work with it. Now we're trying to figure out how do we get AI to work with it. And for those who

Mario Zaki (02:50)
hahahahah

Bryan Lachapelle (02:51)
Hahaha!

Justin Shelley (02:51)
There we go.

Joshua Holloway (03:12)
Probably aren't keeping up with the news. I believe Florida just sued ChatGPT and Sam Altman. So now we're starting to see some new legal battles come out. We might even talk about it a year a little bit later. ⁓ but yeah, our company is helping people figure out how do they make compliance legal work and technology and make that technology work because the only way to be a hundred percent secure is to turn it all off.

Justin Shelley (03:34)
Hay

that the truth.

Mario Zaki (03:35)
So they sued they sued Disney first and now they're suiting suing chap GPT

Bryan Lachapelle (03:36)
True.

Joshua Holloway (03:40)
Yep. Yep. Yeah. And I I mean, so really it boils down to a young man ⁓ under under eighteen decided to use Chat GPT to help him plan a mass ⁓ school shooting. And it was found out and Florida sued Chat GPT because the the agent helped him along. And they think that there's you know liability there and what

Bryan Lachapelle (03:40)
They're just jealous that they're not based out of there.

Mario Zaki (03:42)
Yeah, what the hell?

Joshua Holloway (04:07)
And no gu guardrails. So what could be talked about? What could what is liable and what could be sued? And Florida's kind of paving that way. So if you get a chance, check out that 86 page ⁓ legal document and probably use Claude to read it, ⁓ or Chat GPT to read it. I don't know. Go use Chat GPT because it's probably programmed to lie about that that whole entire case. Run it through Gemini.

Justin Shelley (04:21)
Yes.

Mario Zaki (04:21)
Hehehehehe

Justin Shelley (04:23)
No, it'll be biased. Yeah. Yeah.

Mario Zaki (04:29)
Yeah, but you know, know Claude is, or Gemini, they're gonna bash the shit out of them. like, yeah, you know, they should get sued, you know, they should close down and they're trying to kill off each other.

Joshua Holloway (04:34)
yeah.

Yeah, but I think it it

it opens up the the legal ramifications across all the different AI and the agents and the bots and and you know now we we have a whole new control structure, just like you know, students being controlled on where they go on the web, you know, and now we have to control what's being said in the AI and who who is liable. Does the school become liable because the the student chatted inappropriately? Like, what are we gonna do to

Bryan Lachapelle (04:44)
Mm-hmm.

Joshua Holloway (05:08)
protect that and and then protect everybody, student included.

Justin Shelley (05:13)
And and this is where I'll I'll brag about a little bit of knowledge and then end with, I have no fucking idea how this stuff works. But like it's not like AI knows what it's doing. It is math. It is simply linear algebra. That's it. It runs probabilities on what token, what piece of a word comes next, based on a whole lot of parameters. So I'm glad it's not me who has to now rein in the monster that's been created and figure out how to not get it to say certain things.

Joshua Holloway (05:24)
Yeah.

Justin Shelley (05:42)
All it does is run statistical probabilities and come up with words.

Bryan Lachapelle (05:45)
And it does that terribly. You know, I've found myself lately just asking it, can you check your work and double check it and then triple check it? And I'll be like, yeah, you're right. I found a few things I did wrong. Here you go. I'm like, I did it again.

Justin Shelley (05:59)
'Cause it doesn't know. It

Mario Zaki (05:59)
Yeah, nothing pisses

me off then when you notice that did something wrong and you pointed out like ⁓ good catch You know, I'm like, yeah, like where's my refund? Do you just spend 20 minutes trying to freaking do this and I looked at it in three seconds and said you're wrong

Bryan Lachapelle (06:06)
You

Joshua Holloway (06:07)
Can I get my

tokens back though?

Justin Shelley (06:09)
Yeah.

Joshua Holloway (06:17)
Yeah. Well that goes back to check your work.

Bryan Lachapelle (06:17)
Yeah. I actually, I actually have it check.

I have it checking itself, but I usually use a second chat with no context to do the verification that way. ⁓ especially in coding.

Mario Zaki (06:30)
We should just, we should do like...

Joshua Holloway (06:31)
Did you teach the AI to say

you're full of shit to the to the other one? Because I would love to see that.

Bryan Lachapelle (06:34)
That'd be funny. They

Mario Zaki (06:37)
Yeah.

Bryan Lachapelle (06:38)
go back and forth.

You did this wrong. No, I didn't. Yes, I did. That's my marriage all over again.

Justin Shelley (06:43)
Ha ha.

Mario Zaki (06:45)
Brian standing in the background saying, FIGHT FIGHT FIGHT FIGHT FIGHT FIGHT! ⁓

Joshua Holloway (06:48)
Yeah, but then he's getting on Calchi trying to bet on it.

Bryan Lachapelle (06:49)
Yeah

That'd be a whole new grammar gambling.

Justin Shelley (06:56)
Talk about guardrails. Guys, Jesus Christ.

Can we get back to the episode? ⁓ All right. I know. No, I know. I was just thinking I always I always wish I had hit record earlier. This is the stuff you guys are missing out on right here. So you're welcome, audience. You're welcome.

Mario Zaki (07:03)
Hey, this is what the viewers want to listen to.

Joshua Holloway (07:06)
Yeah.

Bryan Lachapelle (07:11)
Hahaha!

Joshua Holloway (07:12)
Yeah. We'll we'll see what they don't realize.

Bryan Lachapelle (07:15)
Yeah, yeah,

yeah.

Joshua Holloway (07:17)
Yeah, what they don't realize is today we were actually trying to all be good and we kept the the the chat to a minimum before you hit record. Yeah, exactly.

Justin Shelley (07:20)
I know.

Bryan Lachapelle (07:25)
Well, that's why we're doing it now. We didn't have our outlet.

Justin Shelley (07:28)
I mean, Josh, thirty minutes is kept to a minimum. It hit it took us thirty minutes to hit record.

Bryan Lachapelle (07:30)
Yeah.

Joshua Holloway (07:31)
Hey, you know what? Honestly for

us that's doing pretty good. I don't know what it's like before you invited me on, but

Bryan Lachapelle (07:34)
Yeah, last time was like almost an hour.

It was a little faster actually, you I think about it.

Mario Zaki (07:39)
Same stuff.

Joshua Holloway (07:41)
see there you go.

Justin Shelley (07:43)
Well, I'm watching

the statistics right now and I'm actually watching the audience increase as we continue to banter. So maybe it is the right answer. I don't know. And that's bullshit because we don't have statistics until later. Guys, we have spent three weeks. We were supposed to do four. We came on, ⁓ thought it was the third out of fourth. And I'm like, dude, we're done with this. I'm bored, right? And so today should have been the final in the just getting your your GPT, your cloud project, or whatever you're using.

Bryan Lachapelle (07:49)
You

Justin Shelley (08:11)
Customized to talk the way you want it to. but instead we're gonna pivot and we're gonna talk about integrations. That said, maybe we needed that final episode because it was just yesterday that finally went back into I've been I've been bragging about hats for a while, hats AI. ⁓ and I've got a thing built that publishes our podcast. ⁓ it it comes up with the description that we use and it comes up with the social media post content, the the text, right? So Liana goes in and she gets the clips themselves.

And she does that by listening. This is not AI. She listens and she finds the stuff she likes. I'm always pretty happy with the clips she pulls, but the description that goes on LinkedIn, I'm just like, Jesus Christ, that's embarrassing because it's AI slop. And so I finally got in there and I said this. ⁓ added this to the instructions. I said, match the tone closely to the transcript. Then I gave it the full transcript of that episode. And then I said, do not produce generic AI slop. So you can actually tell your AI.

Bryan Lachapelle (09:06)
Hahaha

Justin Shelley (09:08)
AI agent to not be quite so AI, if that makes sense. I think that's what we call an endless loop. ⁓ okay. I I don't know. I don't know. More like me. I don't know, Josh. in so many ways. okay. We've talked about platform setup, basic security, prompting fundamentals. Last week we talked about the frameworks. And and Josh, funny thing in your introduction, you're you're going on and on about frameworks and compliance and this and that.

Joshua Holloway (09:14)
Well if AI is not AI, what does it become?

that's scary.

Mario Zaki (09:20)
Yeah,

we're fucked.

Justin Shelley (09:38)
And in the short amount of time that you have been on this podcast, and I've thrown a few transcripts into my Claude project, it now every time I talk about you, it's like, well, Josh really likes frameworks. Bitch, I've been talking about frameworks to you for a lot longer than Josh has, but Josh now is the expert on frameworks. Whatever. ⁓ so if you go back, ⁓ guys, if ⁓ audience I'm talking to you now, not these other shitheads, ⁓ go go to episode eighty nine. ⁓ and this is gonna come into another announcement.

Joshua Holloway (09:50)
⁓ shit. ⁓

Flash maybe.

Justin Shelley (10:08)
⁓ yeah, slash 90. Episode 89. And the resources I actually included the PDFs that Josh mentioned, we were kind of talking from last week. So those are now available for download. And on that note, I am announcing that ⁓ the full reveal comes when we get into segment three on vibe coding. But I have been vibe coding all along the way a new platform for this podcast. The idea initially was all about

getting in and and tracking your journey through putting the the security fundamentals in place. And I got so distracted just building out the front page that has the podcast episodes and the resources because I'm gonna rat on myself for 90 episodes now. I've been telling people go to unhacked dot live or then it went to unhackmybusiness.com and all this. I'm like, go there and you'll find all the resources and stuff. But then I would go to my developer, my ⁓ I'm gonna rat on him vertical action.

I probably shouldn't have done that. Lawsuit pending. and I'd be like, hey, can you do this? Can you do that? And they're nope, sorry, can't do it on this platform. I tried to do it myself, but nope, you don't have access. Like everything I try to do on there ⁓ just gets stonewalled. So I kept saying it, I kept lying about it because I knew someday I would get this problem solved. Now I can finally upload documents to unhackmybusiness.com per episode. There we go. That's my big announcement for today. We are gonna now dig into integrations.

Mario Zaki (11:33)
I thought you were...

Why didn't you push the button? Like the cheering. Don't you have the button?

Justin Shelley (11:38)
⁓ we don't have buttons. The audience cheers if they like what we say, but we don't ⁓ see? See? They like that. They like that, Mario. They like my comment, but they did not like your comment.

Mario Zaki (11:45)
Yeah.

Bryan Lachapelle (11:49)
Hahaha!

Mario Zaki (11:50)
There he is.

Well, maybe the audience was just a little delayed.

Bryan Lachapelle (11:55)
No, that was for me.

That was a little delayed too.

Joshua Holloway (12:01)
now we got

Justin Shelley (12:04)
All

my sound effects are delayed. I don't know why. Stupid, stupid computers. Yeah. Exactly. All right, guys. Enough. I think we're gonna, we're like our audience is dropping now. We were gaining audience, now we're dropping audience. Josh, tell us what you've done in integrations, but I want to frame it in we're gonna do framework, a very simple framework. What was the problem you were trying to solve? What integration did you use? And what was the outcome? Take it away.

Bryan Lachapelle (12:06)
Uh, it's a, I, ID 10 tier.

Joshua Holloway (12:07)
Move in the recording.

So one of the issues I was trying to solve with is when I first come in in the morning and I was thinking about any other person being able to pick this up, and I come into about 600 to 800 emails every day. ⁓ everybody does. I ⁓ and maybe sometimes a hundred emails is a lot. for some people, their numbers are closer to mine, things like that. ⁓ so what I really wanted to figure out is how could I use Claude Cowork to go through my email.

in a safe manner and not send emails randomly, wh which was a good start, but I'll just analyze my entire mailbox for the day and tell me, hey, for the start of the day, here are the top five emails that you should be working on looking at before you even try and go through your email. Here's your calendar for the day. It will tell me if my day is light, my day is heavy, what I need to get prepared for. and that was kind of like the f the the first start of it. Then

You know, going from there, ⁓ it created a a schedule for it. It runs every morning at 755 AM for me, and that's how I start my day. Like I take a look at it. But I had to figure out how did I get that integrated? And it but then also wanted to figure out how do I get it integrated in a way that a person who's not in IT can either go and talk to their IT department and say, Hey, I'm I'm looking to use cloud cohort. I would like to integrate it into Office 365 or have it.

access my my mailbox. And ⁓ I'll show you kind of the steps that I took. I had to ⁓ essentially put in a request for the app, add it into my my Cloud app, and I'll share my screen here shortly. And then it became prompting and and discussing. From that I kind of went into it's only read only. It's completely locked down, but it it just having it read my daily emails, it's been super beneficial. And it also kind of

came in and set up a a new way for me to handle some of the other emails that I I'm looking to do automations. And one of them is is seeking ⁓ Google reviews or or you know chatting with people about setting up Google reviews. I now have it go through every ticket in our ticketing system where we get ⁓ five star reviews in our surveys for our employees. And it now is creating the email, reading like reading the ticket.

Generating a Google review that's SEO optimized and says, Hey, thank you so much for giving us a great survey for that employee. You've been entered for our monthly drawing, but you have an opportunity to enter our employee for a quarterly drawing. So here's ⁓ here's the ticket that you submitted and a potential Google review. Please feel free, use your own words, but we wrote one for you to help you out.

If you would be so kind, you know, please provide us a Google review. That has now like saved me an hour every other day or 30 minutes a day, just going through the surveys and finding that information. And right now I'm doing it all through cloud co-work. So that's kind of some of the the new automations and and ones I felt that would would be like pretty fresh for anybody getting started in in automation in cloud where they could start there.

And I'll I'll kind of show you how I secured it or instead of just giving it full access to my computer, I went with folder structures. I I I gave it like here's a folder. So I'll go through that and I'll show you guys what that looks like. ⁓ so if you want, I can share my screen now or if you guys have any questions before I do that, hit me.

Mario Zaki (16:18)
Yeah, I'm interested to see this because the other day I accidentally clicked on the AI button on my phone, which I never had it summarize my emails before. And all of a it gave me like, oh, here's your top five most important emails. And the first one was like, you you, you, you gotta make sure you, you re you know, reply back because you've been entered to win like blah, blah, blah. And I'm like, okay, that's junk. And then the next one's like,

Justin Shelley (16:18)
Just a quick

Hmm.

Bryan Lachapelle (16:46)
Hahaha

Mario Zaki (16:47)
You know, make sure you wire money to your Russian prince friend because he's stuck in like, what? And I'm like, what the hell is this? I think out of the five, think four of them were, it was reading my junk mail folder or something. And ⁓ one of them was, was okay, but I knew about it, but I'm interested to see how yours came out because just, clicked on that. I'm like, ⁓ I'm never going to use this again. Yeah.

Bryan Lachapelle (16:52)
Hahaha! ⁓

Justin Shelley (17:10)
I'm gonna piggyback

off you, Mario, because I set the same thing up, but a different platform whose name I'm not gonna mention because I like them. ⁓ and I'm like, hey, give me the top 10 most important emails over the last two weeks. First of all, it gave me seven, not 10. All of them are outstanding ⁓ pay your past due invoice to Microsoft with the reply of Microsoft, no reply at Microsoft.com. Like it's a legit email. My account's current.

These emails are not in my inbox. So Microsoft has apparently hacked into my little AI thing and is trying to get more money. I don't know what's going on there. So I've I'm I'm dying, Josh. Let's and literally everything it surfed was a Microsoft trying to get money from me. So I I I'm on the edge of my seat, Josh. Take it away.

Bryan Lachapelle (17:47)
They're in coats.

Joshua Holloway (17:59)
well well hopefully it's just as riveting as that.

All right. So, real quick, ⁓ for those who've never set it set it up, you need the ⁓ Cloud Desktop app. Typically, you land in chats. ⁓ once you come in here, you can choose customize. And you when you get into customize, you're going in here because you want to add a connector to the system, right? When you go into connectors, it will typically give you a list of all the available connectors. ⁓ mine decided that it would start with the the Microsoft plugin.

⁓ but it will usually give you the top 10, top 15 connectors that you can use or plugins. You'll click on it, you'll choose connect, and then from there, you're not gonna have global admin access to your Microsoft 365. And if you do, that needs to be changed really quick. But you'll have to go through a process with IT where they'll authorize it. They'll see that it reads your mailbox, you know, reads your calendar.

⁓ we'll read your SharePoint access that you have based on your security and then your OneDrive. Once you get that established in here, then you'll be able to come back, ⁓ see that it's been established and set up, and then go into co-work. Now, once you're in co work, it's just like prompting. So what I did is I started with a with a general prompt and I said, I want you to go through my mailbox every day.

And I can't show you that prompt because that's all built out now. Or actually maybe I can.

Here we go. So super simple. And the top five emails in my inbox, can you draft a response? I can use. That is where I got started. That is how I started to figure out that the system worked. And ⁓ what it could see, what it had access to. And I'm I'm just prompting in. What do you see in my inbox? It if it doesn't have access, it's gonna come back and say you don't have any access. If you do have access to the system, it's gonna give you something like this, where surprisingly the top five emails for me were tickets.

because I receive every ticket that comes into to into my company. And I have it because sometimes people email me through the tickets and I'm looking to catch those conversations. And from that, I went into like a daily inbox summary and I started to build it out. ⁓ and again, I wanted to do simple, non-frameworked based prompting. I said, create made daily inbox summary that runs at seven fifty five every day, Monday through Friday.

That was it just started with my inbox. And then I had it test it. And then I realized I was getting some good information. And then I was like, well, let's add to it. Can we add calendar information to the daily summary? Then I started getting calendar information. I saw what my my day looked like, how busy it was. And then it just became let's let's like add to it and add to it. And now what I have is my daily inbox summary that I receive. ⁓ and it will give me.

⁓ actions required. What do I need to to hone in on and look at? ⁓ what my calendar looks like, what what's on on par for the entire day. And then I get to then see any informational tickets, anything that's could be considered time sensitive. And then the last one is noise. What is considered noise? So eighteen vendor newsletters, marketing emails, sales outreach, so a lot of just stuff I can I can

Like ignore and just go through my email. Right now it doesn't have the ability to affect whether an email message has been read or not, but I would like to get to that point so that the noise can just be auto-read and moved, but have it read those to where it will summarize each one of those newsletters. So if something is super important, ⁓ it's supposed to bring forth anything that's cybersecurity and AI related important to the top and let me know about it so I can read those specifics.

particular ⁓ those particular news newsletters or emails. So so far ⁓ this has just been basic prompting. It set up its own schedule automatically. This just the for it to run, the computer has to be on and ⁓ the Cloud Desktop app has to be active. And that's fine because I'm constantly doing things with it anyway. So I never close it. It's always up on one of my many screens and it's just it's just running in the back.

And then from that one, we can see right here where I have my 1 p.m., my 3 p.m., and my 4 p.m. scheduled tasks for Google reviews. what's happening is we have a triage agent that goes through and it looks through all of our tickets. It now pulls all the summary information. It builds out ⁓ a very comprehensive list of all the surveys, the data, what was said, how it was handled, ⁓ how quickly it was taken care of so that it can.

Read that and then build a Google review that we could share that po people will possibly use, or hopefully in their own words, you know, run with that information. But that happens every day, Monday through Friday, at one, three, and four. Kind of a arbitrary time I pick just because it should have been like maybe one, two, or three, or two, three, or four. It's more about like how often we run our agents and then how often I want to send out these emails. Lastly, it writes the emails based off of

Template that I gave it, ⁓ it never sends a message. It can't. It is read-only. So I actually have a script that runs in the background that parks every one of these email messages into my drafts. I go into them and here, let me see, I can pull one up for you. I just kind of prepped one today. ⁓ we can see the whole entire body of the email. Hey, thank you so much for a five-star review. Looking to get one in Google.

We broke it down. Here's the ticket, the ticket number, the issue that you were having, and a potential Google review. I go through, I review those. Sometimes I even change the the verbiage and personalize it, and then I send it off because I want to make sure that there's a human in the middle at the end of it so that slop doesn't go out. So every once in a while I read, I'll go look for dashes. I haven't set this one out. So you can see already I got a lot of dashes in here, ⁓ which I hate and most people hate. ⁓

Bryan Lachapelle (24:27)
Dead giveaway.

Joshua Holloway (24:29)
But that's a

Mario Zaki (24:31)
I thought they got rid of those.

Joshua Holloway (24:34)
They still pop up, man. They really do.

Justin Shelley (24:39)
Always.

Joshua Holloway (24:41)
So these these were just a couple of quick prompts you could see the sentences I was using, even though I wasn't using a framework. I figured for for this I would show exactly how most people would like gear this and and pop out with ⁓ an ⁓ AI agent that runs in the background that helps me get through my email and some of my other stuff.

Justin Shelley (25:03)
What about ⁓ what what would you assign this as a value, a metric? Do you have any do you have any math for us, Josh?

Joshua Holloway (25:12)
Yeah, so if

you collectively add in the two two active items that I'm doing, it's it's saving me about an hour and a half each day.

Justin Shelley (25:23)
Okay. So let's do a little bit more math. ⁓ and you probably don't want to give out any real financial numbers, but let's say you're worth fifty bucks an hour. I don't know. And you said an hour and a half a day.

Joshua Holloway (25:34)
man, I don't

Yeah, about an hour and a half a day. No, and don't don't forget to factor in burden too. So fifty bucks an hour is probably closer to about like sixty eight.

Justin Shelley (25:44)
There we go. $68 an hour times five times $52. We're talking a $26,000, $520, $26,520 ⁓ gain. So I'm just saying I do want to start putting some numbers on this stuff because ⁓ yeah, and and really as the owner of a business, you're worth far more than that. Because what you can do in, you know, if you can reclaim an hour and a half every day, seven hours a week,

Joshua Holloway (25:55)
Boom. Write me a check.

Justin Shelley (26:14)
I mean, guys, that's thirty, that's almost a full work week every month that you're reclaiming or close to it. What can you do for your business? How can you leverage that? And what additional revenue or opportunities can you take advantage of that were otherwise getting lost? You know?

Joshua Holloway (26:29)
Well, you

if you think about it like if you go over to the Google reviews, right? As Google reviews improve, people are are are are providing us those reviews. Obviously our standings when people search search get to see all that information. hopefully new new business, new new logos coming in, which helps our bottom line overall. I also like the idea that we've wrapped an entire incentive plan for our employees. So our employees

Justin Shelley (26:46)
Yeah.

Joshua Holloway (26:57)
Don't just get handed like 25 bucks. It's a $200 payment. And ⁓ we take a picture with the money and they have to write a thank you card to the person that wrote the Google review. And we send proof that that person won directly with that thank you card. I add a personalized letter or personalized note in there saying, Hey, I just wanted to show you that this makes a difference. Please tell anybody and everybody your surveys do matter because we

We look at our surveys on how our our employees are doing, how our business is running. And this just further improves it because now our employees are like, man, I want to help these guys get a good Google review because I just saw so-and-so get 200 bucks. I want 200 bucks, right? I'm going to give the best customer service. And for me, customer service is huge. Like I I live, breathe, and die. We're a service-based business. Like we have to give good customer service. And ⁓

To me, that's just a good way that we can push it. We when people give us regular surveys, non Google based, we put them in a drawing. Every month we send them a gift card. So ⁓ that's another thing that we do. So it's not only like you don't see you see people receiving gift cards because we've we actually physically mail a physical like gift card with a thank you that they can take. Hey, here's a couple of buckets, you know, ducats, go buy some coffee a couple of times on us for the month or whatever.

Justin Shelley (28:04)
that's good.

Joshua Holloway (28:23)
But this is another way. Though now they're seeing gift cards come in front of us. Now they're seeing thank you more thank you cards with pictures that the the staff that they know and love ⁓ receiving bonuses. Like it I think it builds a different synergy amongst how we're we're handling service. So that's priceless if you want to think about it.

Justin Shelley (28:43)
Right.

No, it is and that you know, like I I like to put numbers on it. I've claimed I've got the claim, the ten to fifty X ⁓ improvement. But the one that I love the most that you cannot quantify is that it's it's infinite because the the things that I can do now with AI I simply could not do before. sure, if I had all the time in the world and I had no other hats that I wore, I could figure it out and then it would take me years versus hours.

Bryan Lachapelle (29:11)
Right.

Justin Shelley (29:11)
Like

legitimately, the coding that I'm doing, the stuff that we're gonna get into them the next segment. Years. I could do it in years. I do have that technical background. There's no way I have the capacity for it. It simply can't happen without it. So this isn't just increasing productivity. It's opening doors that previously were not there for us. ⁓ guys, Brian, Mario, you've been way too quiet. You guys were all laughs when we first started. Now you shut up. ⁓ you gotta say something.

Bryan Lachapelle (29:32)
Yeah.

Mario Zaki (29:36)
Well, to add to

add what to what you just said, like I had I had I have no capabilities of programming. I originally in college went into computer science and I took a couple of classes in like C++ and my my final presentation. You know, I jumped on it and I started working on it and it was due like on a like a Friday and

You know, I was finished by Monday, but I couldn't get it to compile for shit because it just kept failing. It just kept failing and failing and it drove me crazy. And it was started like I was spending like 20 hours a day trying to figure out what it was. And it turned out I think it was like a semi colon instead of a colon, you know, and it was so stupid. And I'm like, fuck this. I will never do this again.

Bryan Lachapelle (30:20)
Semicolon.

Joshua Holloway (30:22)
Yeah, probably or or comma somewhere.

Bryan Lachapelle (30:31)
Never.

Mario Zaki (30:31)
I ended

up changing from a computer science major right after that final, you know, presentation to something else. And I just said, I will know. And it's, you know, we obviously all have taken classes in college that once we finished, we just erased it from my memory, from your memory. That's exactly what I did. And I'm like, I don't want to ever do this ever again. And I just completely wiped it out from memory and.

Bryan Lachapelle (30:49)
Yeah. Delete, delete, delete.

Joshua Holloway (30:50)
Was I your coding class?

Mario Zaki (31:01)
I never thought about it. I've spent, I want to say upwards to almost $200,000 a couple of years ago to develop an application with somebody, with a group of companies in overseas. won't mention the...

Justin Shelley (31:15)
Pause, stop, don't

get ahead of us. Listen, I shit you not. Write that down. I I want to come back to that because when we get into the third segment of vibe coding, that is the exact point I want to talk about. Please take a note of that. The the hundreds of thousands, I love that you have a number behind it. ⁓ because we're gonna move in, we're gonna talk about this. This is a spoiler alert. ⁓ we are coming back to the days where it was possible, practical, and maybe even mandatory to have custom applications. ⁓

We got away from that for a long time and and we're getting back. And I think that is the biggest benefit to to vibe coding. ⁓ but I don't want to dig into it just yet. I do wanna say you and I are polar opposites because what you just described, finding that missing bracket, that missing semicolon, ⁓ that's the shit that I love. I I

Joshua Holloway (31:47)
Mm-hmm.

Mario Zaki (32:03)
No, because

I didn't even find it. I literally gave it to somebody else. I'm like, I I've been messing with this for the last like four days I can't figure it out and my my thing is due tomorrow or do later today. I forgot what it was I'm like, can you help me and the fucker found it in like three minutes and I'm like Yeah

Justin Shelley (32:07)
Ha ha ha.

Joshua Holloway (32:12)
Mm.

Justin Shelley (32:19)
Yeah. I w I was that fucker. ⁓ I

had a coworker that brought something to me and and he was writing something in a language I had never touched. It was like VB script or something. I don't know, which I knew how to code, but not in VB script. He's like, something's wrong and I can't find it. And I'm like, I bet it's this right here. You know, like that's that that is my love language. I love writing code for computers. I'm actually sad that we don't do it the way we used to. I will say that the development environments now.

will help you if you choose choose to write your own code. They will find that stuff for you. You're not on your own anymore. They've gotten because it's such a common problem. ⁓ very, very frustrating though. Brian, you've been way too quiet. I'm punting over to you now. You gotta say something, Brian.

Bryan Lachapelle (32:59)
I have been. All right.

So I guess, ⁓ just to reiterate, like the amount of hours saved is one piece, but the consistency of being able to do it, right? Josh, I would hazard a guess that you didn't always go through all of the potential tickets that had positive reviews and send them all out to clients every single time on a consistent basis. Now you have that ability. Now every single.

Joshua Holloway (33:25)
Absolutely not.

Bryan Lachapelle (33:28)
piece is going to be done like a hamburger, like McDonald's, right? It's exactly the same. No matter what part of the country you go to, you're getting the same taste, the same flavor, the same, know, whether you like it or not, it's the same, right? And you're, doing that with your ⁓ ability to be able to be not only consistent, but it's exactly the same. Like the output will look the way that you envisioned it. So if you ever pass it off to an employee,

to monitor it and manage it and make sure it keeps things happening. They don't have to know what the output looks like. You've taken that out of your brain and put it into an AI's ability to be able to do it for you consistently the same way each time. that's, that to me is the biggest benefit of yes, lots of saving hours. Yes, we get to, you know, do more than we ever have before, but the consistency of being able to have something on autopilot and knowing that it's going to be the same thing every single time.

To me, that's the magic sauce.

Joshua Holloway (34:28)
Yeah, consistency is key. And you you're ac absolutely correct. And case in point, as we you were just speaking, I just got a notification from Cloud Cowork that my one o'clock schedule just fired off and completed. So like

Justin Shelley (34:41)
Nice.

Bryan Lachapelle (34:43)
So you were doing something totally different and it just turned along just as predictable as the sun going down. Just make sure your power stays on.

Joshua Holloway (34:50)
Yep, I exactly.

Mario Zaki (34:51)
I mean, we've always wanted to kind of be

able to either add more time to our day or clone ourselves in a way. This isn't exactly, but it's as close as we're gonna get for, ⁓ as we've ever been before, to being able to get an extra help without getting a real human assistant to take care of some of this stuff and spending the extra salary on it. This is it. is stuff like this that can relieve you from doing

Joshua Holloway (34:58)
Yeah.

Bryan Lachapelle (35:00)
This is it.

Mario Zaki (35:21)
other stuff. know, I mean, I know Justin and know, and Josh, you were talking about like $68 an hour and stuff like that. But sometimes it's not even just the money. It's the peace of mind that's almost priceless. You know, it

Joshua Holloway (35:35)
So I'll give

you an another number that might help you out here too. I'm seeing a Google review for every five emails that I'm sending.

So ev like whenever I do a batch, one in five, I get a Google review. I always make sure to respond within hours of getting that saying, Thank you so much, you know, we appreciate it. You know? Yeah.

Bryan Lachapelle (35:56)
Hey, I got a question for you. Is it checking

to see if they've already left a Google review and ignoring those ones?

Joshua Holloway (36:02)
so I am doing that when it's building the email. We it comes up a lot where like a couple of people will put in so many tickets that when it runs, I get a stack of surveys for that same person. So instead of bombarding them for like with 10 emails or five emails, I have it take all of those tickets together and say, based off of everything I'm reading here, here's a good suggestion of how you like our services.

You know, so it it does take that into account, but it takes that into account as it's building the list.

Bryan Lachapelle (36:33)
What about live going to Google and being like, this person's already actually left the review. Okay. Yeah. Phase two.

Joshua Holloway (36:36)
Haven't done that yet. Yeah, I I haven't I haven't done one.

Justin Shelley (36:38)
Well, okay. Is is

is there a reason you can't have one user leave multiple reviews on Google?

Bryan Lachapelle (36:44)
It doesn't let you.

Mario Zaki (36:45)
Google

doesn't allow you.

Justin Shelley (36:46)
Go doesn't like that. Okay. Good

Joshua Holloway (36:47)
Yeah, i it it

Justin Shelley (36:47)
good to know.

Joshua Holloway (36:47)
doesn't like that. Pl plus a I want it to be as genuine as possible too, you know, like

Bryan Lachapelle (36:51)
It'll let you update it.

Justin Shelley (36:53)
Well,

right, but I'd like in in IT, every ticket is a different world, a different scenario. So it could there you could realistically have a review about a specific project that was meaningful and then another review about something completely unrelated that was also meaningful. That's why I was wondering if there was ⁓ you know, a reason to

Joshua Holloway (36:58)
⁓ geezia.

Yeah.

Mario Zaki (37:09)
Yeah, your ticketing,

they'll be able to leave more than one message in your surveys and stuff like that. But when it comes to Google, if you're logged in, because it doesn't let you do it unless you have a Google email address. And once you've logged in with that Google email address, ⁓ it knows that. And it actually comes up and shows you your previous review and says, you want to edit this? So yeah.

Bryan Lachapelle (37:29)
It knows if you've done one already.

That's right.

Justin Shelley (37:35)
Okay.

Okay.

Mario Zaki (37:36)
Which is kind of annoying because I wish they would allow it if you have a Microsoft account because you know the majority of our customers are on 365 you know so you know they would have to leave it with their like their personal email address and Josh have you come across that have you had people kind of just say well you know I I don't want to use my personal account you know to leave you guys a review

Joshua Holloway (37:58)
Yeah.

Yeah, that was one of them. And then another one we received was a gentleman who just responded back with dude, I want to leave you a review. I don't have a Gmail account. And I was like, Well, you you don't necessarily need that, but he he didn't like it was it wasn't enough to figure out, you know. So th there's been a couple of different roadblocks. ⁓ luckily I haven't received like a terse email back going like leave me alone or stop asking, or it's turned into a negative Google review.

Bryan Lachapelle (38:15)
Yeah.

Joshua Holloway (38:28)
'Cause you know, we don't want that.

Mario Zaki (38:31)
Stop spamming me.

Joshua Holloway (38:33)
Yeah, stop spamming me. Well, that's why

I try I try and also read every email and personalize it too. Like I know these people, I I meet with them regularly. So I know like I I can crack jokes or things that we've talked about. And then they they realize like, yeah, some of this might be AI, but at the same time, Josh is taking the time. And I'm still saving time doing that.

Bryan Lachapelle (38:51)
Yeah. And the fact that you put a man, like a person in the middle, you, it means that, you know, yesterday, if you sent one out, you could not send one out today or tomorrow or the day after, right? Like depending on how often you bundle these together, you have that ability to have that human discernment to say, yeah, well, this is going to cause all sorts of spam to my clients. So I don't want to do that.

Joshua Holloway (39:14)
Yes. Yeah.

Yeah, like one of my first iterations it created s seven emails for one person. I was like, ooh, let's let's fix that. Like that's gonna be problematic. I think the next one Yeah. Yeah.

Bryan Lachapelle (39:21)
Yeah. Some of our clients all put in a lot of tickets, especially the

main account holder at each client. They tend to put everything under their name.

Joshua Holloway (39:33)
Yeah. And then, you know, as far as clo ⁓ cowork goes, you know, not just like building those things out, I also try and be very secure about it and I limit the access that cowork has. So I don't give it full access to my computer. I give it access to project folders or limiting folders. I can show you how I do that if you want me to, or if you guys have any other questions on it.

Justin Shelley (39:52)
Yeah,

no, do it. Do it.

Joshua Holloway (39:54)
All right, let's do this again.

Justin Shelley (39:58)
Hey guys, just for the audience, ⁓ I'm gonna go ahead and ⁓ maybe maybe I'll make Josh do it, maybe I'll do it, but we'll put together a sheet of like an instruction sheet on how to do this and attach it to this episode. So

Joshua Holloway (40:09)
Yeah, we can work on that. That would be fine. So what I did is I actually just created a a new task, no prompt, but I've I recently gave it a ⁓ a skill that it automatically just wants to use. But the main course of or what I really wanted to show here is when you come in to a new task or a new project in co work, you just you have to tell it whether it's going to be a new new project or a different choose a different folder. ⁓ because I'm uploading

my CSV file for this process anywhere in the world. So like my laptop can provide this file or my desktop can provide this file. I actually have it looking inside Dropbox just to grab it grab this information ⁓ when the process runs. So it's defaulting to the last folder that it used. But if I wanted to choose a different folder, I could just go right here, it the local system that it sees, it can come through and I have ⁓ I have a dev folder

I can just give it access to and ⁓ I kind of clean this one out, but I can give it access to the dev folder, or I can build a new project folder in here, name it in here, and then give it direct access. Then when I start to prompt or start to work with it, we st we figure out what do you have access? ⁓ what files do you see? Because I'll upload like a CSV file or an email template file or anything like that. I go through.

What do you see? What's in the directory? What can you open? What can you not open? Because sometimes a file gets corrupt or it won't open it. And I'm like, let's just walk through that first before we even start to framework the project. there, there we go. We went with framework again. so you can start to figure out the the whole entire project from start to finish, or at least get that going, but that's how I'm locking it down. When I first activated co-work.

It asks you, do you like, do you want to give full access to the system or do you want to have limited access? I chose limited access. I'm getting to choose what that access is every time. I highly recommend doing that. ⁓ especially until ⁓ what do we got? Microsoft Scout comes out and then we have open claw embedded in Scout and it has full access to our computer anyways. But for now I'm limiting it as much as possible because I'm thinking security. Yeah. Right.

Bryan Lachapelle (42:19)
Don't get me started.

Joshua Holloway (42:26)
You know, like I I'm just think I'm thinking how much security? How like what do I want to give it access to? Because essentially a lot of these projects I will move to locked areas that are segregated from our normal network. It's just I'm I happen to be working on these things really quick, so I don't put in the vault. Also, I feel pretty confident, but you know, at the same time I'm also not trying to get crazy on my coding.

Justin Shelley (42:39)
Yeah.

And that

That

that's where I wanna I wanna steer this thing. ⁓ I wanna talk about security and I wanna give an assignment to everybody here and then there's one more thing, but tell me about security first. What have what have you found in setting this up? What do people need to know before they go about doing it?

Joshua Holloway (43:10)
So security, you don't want to give it full access to your computer because you're you're giving it access to your browser, everything that could be open. If you are storing your passwords in your browser, you shouldn't be. But if you are, it has access to that. If you're storing your credit cards in your browser, which I highly recommend you that you don't, you potentially giving it access to that. Because remember, it's an agent. You could you could give it a prompt to do something. Or, ⁓ case in point, somebody gave open claw prompt to

learn how to be a particular type of ⁓ business coach. It went, opened its browser, went and found a training that was 3700 bucks. Because the credit card number was embedded in the browser, it spent the 3700 bucks on their credit card. It got all the materials, read them, it's now a business coach at the tune of an expense of 3700 bucks. So it's you know, there's there's different technologies out there and it's not like they're coming out and saying immediately like it can do that.

Bryan Lachapelle (43:54)
Hahaha!

⁓ my god.

Joshua Holloway (44:09)
I would rather operate on ⁓ less is more. I'm gonna give it less access to get more control, more secure control to it. typically I run a lot of this on its own separate computer that has nothing on it. It's just for this, I wanted to test this out.

Bryan Lachapelle (44:25)
That's what I do.

Justin Shelley (44:28)
Except access to your ⁓ SharePoint and stuff, but whatever.

Joshua Holloway (44:31)
Well, so yeah, I

did give it read only access and that was for testing purposes. And I've used it to, you know, find duplicate files in SharePoint or hey, look at my folder structure. Can we improve it? So it's like, you know, I mean I am using it to go through that.

Justin Shelley (44:46)
That's smart. I like that one.

I like

Mario Zaki (44:48)
Well, also because this, the AI agent also wants to always impress you. So it always wants to come back and say, ⁓ by the way, did you know that I found out about, you know, this and this and this, do you want me to go help help you clean that up as well too? And you were like, well, I didn't really want you to looking there, you know, but if you limited it from the very beginning, then it can't, you know, it will stay in its lane. will not necessarily have access to try to impress you.

Joshua Holloway (44:54)
Yes.

Bryan Lachapelle (45:11)
That's right.

Mario Zaki (45:16)
Because by default, it's always trying to impress you. It wants to show off what it can do and have you give it more stuff and use more tokens and drain your bank account.

Joshua Holloway (45:17)
Yeah.

Justin Shelley (45:26)
That's the thing. It it's

trying to it's trying to spend more money. okay, guys, we we're gonna we're gonna start winding this thing down. And I wanna throw this out as we go through the next three weeks after today, but assignment starting today. Are y'all willing to to go ahead and implement all the integrations that we talk about over the next four weeks? Brian, Mario, Justin, are we okay setting this particular integration up and coming back next week week with a report on it? You guys good with that?

Joshua Holloway (45:40)
Homework.

Mario Zaki (45:57)
This like the same thing that Josh has set up. Yeah.

Justin Shelley (45:58)
Yeah, let's let's let's

let's follow our own advice, right? So none of us have it except for Josh. I tried and it it's pulling some spam nonsense. Mario, you're getting the prints of whatever wants to, you know, give you money. Like let's let's get this integration working because hey, listen, if we're gonna try to get our listening audience, business owners who may or may not be technical to do this, probably we should be able to do it ourselves. I'm gonna put the instructions in the, you know, I'll build a PDF, I'll throw it on the download so

You know, go to unhackmybusiness.com, find episode 90, and this resource will be there, along with the transcript and all that other nonsense that's in there. but I just want to get that commit from you guys before before I put that out there. Yes? Okay, good. And and I'm I'm I'm down as well. So ⁓ that said, I I want to make another very brief mention of the portal that I've been teasing all along. We have the episode detail pages ready and live at unhackmybusiness.com.

Bryan Lachapelle (46:39)
Let's do it.

Mario Zaki (46:40)
Let's do it.

Justin Shelley (46:57)
And within that, you know, if you click on I'm on episode eighty well, I saw that was eighty eighty nine, eighty-six, but whatever. ⁓ I'm gonna share my screen. I know a lot of people are listening on I can't multitask, I have to share my screen, then I'm gonna talk. Share screen.

window. Nope. Sorry. Microsoft tab will do that. Okay. There we go. Okay. So my sheen screen is shared. Now I can talk. So let's go ahead and blow this up.

If we go into episode 89. So you've got the audio player, you've got the video player. Right underneath that, we have ask the hosts and we have request a consult. So we've always said from day one, if you guys want to talk to us, you'll want a one-on-one consult with us. Josh, you haven't given permission. Tell me yes or no. we offer, you know, a 30 30-minute consulting anybody that wants to schedule that time with us. Are you good with that, Josh? No, no strings attached. I mean

Joshua Holloway (47:56)
Absolutely down.

Justin Shelley (48:00)
Are we gonna try to ⁓ sell you something? Maybe. I don't know. ⁓ but you can at least get the first thirty minutes, real advice for free. just hit the request a consult.

Joshua Holloway (48:05)
Yeah.

Mario Zaki (48:08)
You know what? I'll give you 35

minutes. There you go.

Justin Shelley (48:11)
I'll he'll take it from mine. I'm only giving you 25.

Joshua Holloway (48:11)
this is this guy.

Justin Shelley (48:15)
⁓ go in there, request a consult with, and you can tell us who you want to talk to. ⁓ that's fine. But then also what I'd like people to start doing is is give us some feedback. So where it says questions about the episode, let us know if you're following along. Let us know how you're using AI right now. Did you try the integrations? Did you try setting up cloud projects or custom GPTs?

Bryan Lachapelle (48:16)
Hahaha

Justin Shelley (48:40)
What was your take? What was your outcome? ⁓ give us that information. I would love to hear from ⁓ everybody that's listening. So and then feel free to to browse through the the new portal and give me feedback on that as well. Down at the bottom, this is one of my favorite features. You can find related episodes. This is all done through AI, by the way. I love it. It pulls the transcript, it looks at what this one was about, it pulls all the other transcript and says, Hey, 63 is close, 73 is less close, 43 is even less close, but those are the three closest.

out of the entire 89 episodes. It does. It ranks them by ⁓ which one's more important. So that's that's kind of my update here. We've got more to come. You can see across the top. This is the poem, the roadmap, everything that we've been talking about all along the way. It ⁓ it's still under development. It's there. It's not even beta. I'm not even gonna call it beta. ⁓ but you could technically create an account and log in and and play around with it if you want. ⁓ all right. Guys, do you have any final thoughts, key takeaways, anything that we missed?

before we wrap up for the week. And I'm gonna put it in this order. You have to say something. Brian, don't shake your head like you've got nothing to say. You're not getting in fact you're going first just for that. And we're going around the room according to my screen, it's Brian, then it's Josh, then it's Mario. You take us home and then we're gonna wrap up the week. Brian, go.

Bryan Lachapelle (49:47)
Bye!

All right.

So my biggest takeaway is don't, don't let AI and the scariness of what you think it may or may not do hold you back from experimenting. ⁓ if you're the business owner, your biggest asset or the biggest, ⁓ superpower is, know, how you want your business to run and you can effectively use AI and automation to automate it, to make it exactly the way that you want it to run, ⁓ without a lot of stuff. if you, talked about earlier about

you know, wish we had extra 10 hours of the day so I can do more, or I wish I could clone myself. This is it. This is, this is how you get an extra 10 hours, 20 hours, 30 hours a day and be able to clone yourself. So don't be afraid of it. With that said, put the guardrails that Josh talked about. Don't just blanket, give it access to everything, walk through it, give it what you think it needs. If it can't do it, then give it a little bit more until it can do what it needs to do. Right. And then always use your judgment. And if you're not sure,

talk to one of us or talk to your MSP on figuring out just how far you want to push it.

Justin Shelley (50:59)
Right.

Joshua Holloway (51:00)
Yeah, and I want to add on top of that, like if you're if you're curious how Ditto, yeah, that will be today's the word word of the day. ⁓ no, but if you don't know where to start, just ask chat. And honestly, ask one of us because I know we've talked about where like we have prompts that say like let's analyze your job, where can we get time back? Where can AI help? Where can it replace? And where should I be focusing human led? Right. So start there.

Justin Shelley (51:03)
Ditto? You want to say Ditto?

Joshua Holloway (51:29)
Just ask it a simple question. And if you need more in-depth help, like any one of us are here to help. I I I can't even tell you how often we each chat about the various things that we're doing. And and we are not competitors. We're in the same industry, but we're more than willing to share information amongst ourselves to make our businesses better so that we provide better customer service. So just, you know, just seeing that, you guys reach out, reach out for help, reach out for the how how do we set up these guardrails or how do we make it work?

because AI's not going away and AI is not gonna replace your job, but a person who knows how to use it is.

Bryan Lachapelle (52:04)
Definitely will.

Justin Shelley (52:05)
Yep. Mario.

Mario Zaki (52:07)
Yeah, I actually, I'm going to go back to a conversation that I had earlier today with one of my technicians. And I know this isn't until later on that we talk about live coding, we, in, the last like day and a half, I went ahead and created a platform that will automatically help us, you know, save time, money.

with our Microsoft renewals that usually happen in February. And in previous years, I had my tech go in there and he spent pretty much all of January going ahead and doing it manually. So this year, or starting this week, we're gonna have it completely automated using AI. And he looked at this, he's like, I think by the end of the year, you're gonna end up replacing me. And I told him like,

Joshua Holloway (52:36)
⁓

Mario Zaki (53:00)
No, I'm not going to replace you. You know, with anything, what I'm trying to do is have it where it makes your job a lot easier and it minimizes the amount of human error. You know, I'm like, I'm not trying to replace anybody. I'm trying to make your job a lot easier or have you work on something else that we need a human person do. and you know, something like this, that's taking you a month to do.

Justin Shelley (53:20)
That exactly that.

Joshua Holloway (53:21)
Yeah, less stress.

Mario Zaki (53:27)
you know, because it is time consuming. Now I can get it to automatically do it throughout the year and not have to wait until January to take care of it. so it's something like this that you can easily put together that can help, you know, your, your company just operate because you can then work on something else. And, know, you have to crawl before you can walk and before you could run and, know, not too long ago, I think what maybe it was a March, you know, I was not even crawling. I was just.

Bryan Lachapelle (53:57)
F-

Mario Zaki (53:58)
Looking

at this and Josh, you know, it's like, know what? Don't worry. Just take care of it. Just do your thing and you know, you'll get it and You know to Yeah, it did it did it is a it's addicting it really is addicting and it's it's so much fun that you know, you don't want to stop but

Joshua Holloway (54:06)
I think a week later you told me to fuck off though too because I started sucking up so much of your time.

Bryan Lachapelle (54:09)
Hahaha!

Justin Shelley (54:09)
Ha ha ha.

Mario Zaki (54:23)
But I did, I just started with something so basic that I had it, all I had to do was connect it using an SSH connection and it went and fixed an application that we'll talk about later on that I spent a lot of money to fix and it fixed it in like, I don't know, 10 minutes and all of a I'm like, well, let's see what else you can do. And then from then on, it's like,

Fuck, I wish I would have never talked to Josh that day. Yeah, because... Yeah, I... But it is fun. ⁓ It's a nerd... I guess you could say a nerdy heroine. know, because that's how you're gonna get a new high that you've never had before.

Justin Shelley (54:55)
Ha ha ha.

Bryan Lachapelle (54:57)
Sleep? What's sleep? I haven't slept in months.

Justin Shelley (55:09)
Yeah.

Bryan Lachapelle (55:14)
And you know what the worst part is Mario? There's no end in sight because like I've already got like a couple dozen chats going of all the ideas that I've come up with. And like I'll wake up in the middle of the night with a new thing that I want to add, you know, to my, my tools, my customers. And the list is so long now. I need like a book just to put them all in. It's just insane.

Mario Zaki (55:16)
Mm.

Yeah.

Joshua Holloway (55:34)
we'll talk about that in later episodes 'cause there's a way to do that.

Justin Shelley (55:34)
Right. That's that's that's called linear, Brian.

You're the one that tipped me off to that. So now that's all I do is I sit and I talk to Claude and I have Claude document everything and strategize and put it in order on linear, and then I'm just like, Okay, go do it. And I go walk the dog. I mean, that's that's that's of course. Yeah, yeah. Yeah. So I'm I

Bryan Lachapelle (55:42)
Yeah, yeah.

Yep. Yeah. Yeah, yeah, yeah, So.

Joshua Holloway (55:52)
Yeah, but you're still talking to Claude while you're walking the dock.

Mario Zaki (55:57)
If I get a

dog I think I'm gonna name him Claude.

Justin Shelley (56:00)
No shit, right? I

I am seriously this portal that I'm building, like I said before, could I have done it? Technically, yes. It would have taken years. I'm doing it. I will have it, you know, pretty much from concept to completion in three months. That's still a lot. ⁓ not full time, but it, you know, it's it's a lot of time and effort that goes into it. But it just it wouldn't have happened before at all. So ⁓ my my final takeaway, guys, is

Audience, I know you're out there. You've been awful quiet because I haven't had a good place for you to communicate with us. I've fixed that on hackmybusiness.com. Go there, find the episode, and follow the assignment and let us know what you're up to. Give us feedback, please. Tell us, you know, if if this is content's useful and it must be because more and more you keep listening, then tell us what is useful about it. And maybe we'll feature you on next week's episode. Maybe not, but you know, if you if you impress us, we will. that's what I've got.

Guys, I think that's a wrap for this week. I wanna thank you all again. I mean, we talked about this before we hit record, but we all put a lot of time and effort into this. thank you for for being here and making it what it is. I appreciate it. ⁓ with that, guys, we're gonna go with our our final sign-offs. ⁓ Brian Mario Josh, in that order, and then we're

Mario Zaki (57:10)
Thank you.

Bryan Lachapelle (57:17)
All right, my name is Brian Lashfro with B4 Networks. If you are a business owner looking to go on your AI journey, let me be your guide. I'd be happy to walk you through it.

Mario Zaki (57:28)
Yeah, Mario Zaki with Mass Tech. You we're here to help you guys. If anything, we can maybe partner up or do something together. But you know, we're, you know, we think of us as partners, not just a vendor or anything like that. We're in this journey together. You know, we're learning, you know, things every day. I mean, before we started recording, you know, we were mentioning a couple of things that, you know, a couple of us didn't know anything about. So maybe you'll also be able to teach us something. This is

This is a whole new world for everybody and it's exciting and it really is pumping new energy into the technology world.

Joshua Holloway (58:05)
And I'm Joshua Holloway with Cynthia Technologies. I just wanted to say ditto.

No, ⁓ I I just wanna kinda with with what Brian said, Mario said, we're here to help you guys. We're here to help you on your AI journey. You can't figure it out, reach out and touch someone, call someone, put in a request to meet with someone. ⁓ but make sure if you're gonna reach out and touch someone that it is consenting and that they approve. Yeah, following compliance. ⁓ HR is not called, but our IT company is here to help you with your technologies and your technologies wrapped around compliance. Thank you guys.

Justin Shelley (58:30)
Always in appropriate ways.

Mario Zaki (58:31)
You're filing- filing

compliance.

Justin Shelley (58:42)
You took me back to old Peter Verlezza. ⁓ touching people in appropriate ways. All right. Peter, if you're listening, shout out, my friend. It's been a while. ⁓ guys, that's it for this week. I am Justin. Remember, listen in on Apple Podcasts, Spotify, or your podcast player of choice. Take action, unhacked my business.com and let us know about it. And keep your businesses unhacked. See you next week, guys.

Joshua Holloway (58:44)
Yeah.

Bryan Lachapelle (58:46)
and appropriate.

Joshua Holloway (58:47)
Yeah.

Bryan Lachapelle (59:06)
I'm hacked.

Mario Zaki (59:06)
I'm hack-

Justin Shelley (59:09)
And you know what, I didn't have the outro music ready, so ⁓ I'm gonna find it and here it is. that was fun.