UnHacked - Cybersecurity Made Simple for Small Businesses

Justin Shelley (00:02)
Well, guys, I don't know what just happened. I think I hit record. I was supposed to play some music, but it's gone. Studio View. Here we go.

Joshua Holloway (00:09)
Hey, that's the shortest intro ever.

Bryan Lachapelle (00:12)
Unhacked.

Justin Shelley (00:25)
I did ask our producer if it was more nerdy to dance or to not dance. It's more nerdy to not dance. Not dance. Apparently you're like dancing minimizes their nerdiness, which I don't think is true. There's there's no helping. ⁓ guys, breaking news!

Joshua Holloway (00:31)
Survey says.

I'm gonna start showing up with a white shirt and pocket protector.

Justin Shelley (00:43)
Breaking news, Josh is gonna show up in a white pocket shirt protector, pen, ink, stain, whatever. Obviously the breaking news isn't that important because we're talking about nerd status. ⁓ but it is important. ⁓ Josh, you called this meeting and I love that you're dialed into this stuff. I'm gonna give it to you. What's going on out there?

Joshua Holloway (00:48)
A white shirt pocket protector. Going full nerd.

Bryan Lachapelle (00:56)
Right.

Joshua Holloway (01:05)
All right, so current breaking news: Microsoft is suffering in a worldwide outage where most of all of their tools, Microsoft Outlook, Exchange, Teams, SharePoint, Copilot, Defender, OneDrive, and their current marketplace is experiencing some kind of outage, disconnect, or no access. And I can tell based on my call volume from my help desk, it is affecting everybody.

Justin Shelley (01:26)
Yeah.

Bryan Lachapelle (01:28)
Everybody. Yep.

Joshua Holloway (01:29)
My AI agent has been upgraded so as it's answering the phone because everybody's on a call, it's currently saying, Hey, thanks for calling. Just so you know if you're calling for a a Outlook issue or email issue, Microsoft's down.

Justin Shelley (01:41)
Well, and it's it's showing up in my all my alerts are saying, you know, like 'cause we have email ingestion for our ticketing systems, right? I'm getting I'm I'm popping them. Clients are calling in saying, This is how slow I am. I'm gonna admit how dumb I am, right? And how disconnected I am from the tech world. ⁓ well from the day-to-day help desk, right? I've got clients coming in saying, Outlook's down. And so I'm passing that off to technicians saying, Hey, go go work with them, go do this. I've got an alert on the PSA I gotta fix. Like

Joshua Holloway (01:48)
Mm-hmm.

Justin Shelley (02:10)
Emails were not working. I don't know. ⁓ I f I felt kind of stupid once I realized what was going on. But here we are. Now my question for you, gentlemen, is is Microsoft's stock somehow tied in? Because I think it's going down as well when I look at the graphs on down detector. ⁓

Mario Zaki (02:28)
No, that that is because of Claude.

Joshua Holloway (02:30)
Yeah, and and their ⁓ recent r release, which I I think we'll be talking about in a new episode, correct?

Justin Shelley (02:31)
⁓

I think we'll be talking about that. It'll be history, but this comes out first than the other episode that we're about to record. We're doing a little time machine magic going on. ⁓ but yeah. Bad day for Microsoft, bad week, bad lot of things for Microsoft. Guys, what else you got here?

Joshua Holloway (02:52)
I think the biggest thing is is Microsoft is saying that they don't have a return to full full access, full ac ⁓ re recovery time. They're seeing a huge elevated load across all of their servers, across multiple regions. if anybody else has any other information to ⁓ throw back in there, go for it.

Justin Shelley (02:52)
Mario.

Brian Mario. Speak up, boys.

Bryan Lachapelle (03:13)
I mean yeah, Josh summed it up pretty, pretty good. ⁓ there's there are other companies also experiencing things that are probably utilizing that in the back end, like my any Microsoft products. So Windows Central reports, Google with Google, ⁓ Steam and AWS, and Cloud ⁓ some people are reporting Cloudflare problems. so those are not they may or may not be related. ⁓ we we just

Justin Shelley (03:37)
Gmail? I mean like i Microsoft's down, let's all go over to Gmail. Well, whoops. Can't do that.

Bryan Lachapelle (03:41)
Yeah.

Joshua Holloway (03:43)
Yeah. Yeah, but then but then Gmail experiences the same thing like a month later. but I don't know if anybody ever uses like down detector. If you look at Microsoft yeah, if you look at it, that is bad. Everything is red for Microsoft three sixty five. Everything's down.

Mario Zaki (03:51)
Mm-hmm. I'm on it right now.

Justin Shelley (03:51)
Yeah, I'm on it right now.

Everything's down.

Mario Zaki (03:57)
Even ⁓ X Xbox Live. Yeah.

Joshua Holloway (04:01)
Yes. Well, the their marketplace is down. So yeah, Xbox Live is down. So it's their entire infrastructure, all of their data data centers.

Mario Zaki (04:08)
I mean they need to get their shit together before GTA six comes out next week.

Justin Shelley (04:12)
Ha ha.

Bryan Lachapelle (04:12)
That's that's all that matters. None of this business stuff matters right now.

Joshua Holloway (04:12)
Ooh, that's a Yeah, yeah, yeah, that

Mario Zaki (04:14)
Yeah.

Justin Shelley (04:15)
Okay, but here's the thing. I'm I'm we're saying Microsoft, but when I'm looking at Down Detector, it's got all kinds of cloud services with the exact same outage chart on them. So I don't believe this is specific to Microsoft. But we don't really have any real information right now, but we're saying the reason this is important and timely right now for our clients is guys, there's nothing we can do about this. I know your email's broke, so is ours. It sucks. we're watching it. ⁓ we'll we'll more to come once we know anything at all. But right now, I don't know anything. Do you guys know anything?

Joshua Holloway (04:46)
I the only thing I can tell you right now, what you would when you talk about what you're seeing in Down Detectors, if you're looking at the main page, everybody's graph looks the exact same. Either ⁓ AWS, Microsoft 365, Google is experiencing outages right now as well, Xbox Live, Xfinity, Cloudflare. Everybody has the same graph. They all started taking a hit about an hour, hour and a almost two hours ago.

Mario Zaki (05:10)
So do we think maybe it's like a data center that is that is causing this? ⁓ because for these

Bryan Lachapelle (05:11)
Two hours ago, yeah.

Joshua Holloway (05:14)
Gotta be.

Justin Shelley (05:18)
Elevated load on infrastructure, like that's the only only thing that's been even ev yeah, shared. There there's not confirmed. That's that's the running theory. ⁓ or the only information we have.

Joshua Holloway (05:22)
Shared.

man, sp for all of us gamers, Steam is currently down and experiencing issues. Claude is also experiencing issues, so my five coding has paused.

Justin Shelley (05:35)
⁓ shit. I can't do any I'm I'm done for the I'm out.

Joshua Holloway (05:40)
Hey, you know what? F this, I'm going on break.

Justin Shelley (05:43)
The good news is we're still recording, so go riverside, you know, like whatever you're doing different. ⁓

Joshua Holloway (05:47)
Yeah. Hey

Bryan Lachapelle (05:47)
⁓

⁓ there are a couple of recommendations that my team is making, and that is things like hold off on resetting passwords or reinstalling Outlook. It it won't fix the issue and it could create a lot of extra work when service comes back. and be extra careful with emails or text claiming to fix your Microsoft account. Scammers are going to take advantage of this outage. so don't click on links coming in via text and or if something does happen to make it through for email, ⁓ be careful on that. Yeah.

Justin Shelley (05:56)
Yeah.

Yeah, don't don't worry about email, it's working, but Well, I'm trying to get into a service. I can't even I've I've got a password lockout situation, I can't reset my password because they're sending me an email. Yeah. Yeah.

Mario Zaki (06:17)
What I've what we've been telling everybody.

Bryan Lachapelle (06:23)
And don't even try. Yep. No.

Joshua Holloway (06:24)
Yeah, I wouldn't even bother at this point.

Mario Zaki (06:27)
What we've been telling everybody is just keep rebooting until it comes back.

Bryan Lachapelle (06:30)
Ha ha ha.

But don't do that.

Joshua Holloway (06:34)
Hey, no, no, no. Actually, that's a great idea because all the times that they didn't reboot when we said we need you to reboot to take patches, their systems are gonna be fully patched.

Justin Shelley (06:34)
God. Yeah. Right. Yeah.

Mario Zaki (06:39)
Right.

Bryan Lachapelle (06:42)
Yeah, yeah. ⁓ goodness.

Mario Zaki (06:42)
Exactly.

Justin Shelley (06:44)
God. We we're done with this breaking news, guys. We'll be back ⁓ well, you're gonna get this and I I don't know. Time machine fucks with me. That's it for today for this moment. See you guys in a few days with the full episode of Unhacked. Take care.

Mario Zaki (06:58)
Unhacked.

Bryan Lachapelle (06:59)
Unhacked.

Joshua Holloway (06:59)
Axe.

Justin Shelley (07:00)
Ha ha ha.